Because protecting your privacy is very important to Group8 Cyber Pte Ltd, we operate our web site under the following guidelines to safeguard your personally identifiable information:
Group8 Cyber Pte Ltd policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Group8 Cyber Pte Ltd policies and procedures are subject to change.
How does Group8 Cyber Pte Ltd collect information from you?
Group8 Cyber Pte Ltd collects information from you when you send it to Group8 Cyber Pte Ltd directly by filling out forms on Group8 Cyber Pte Ltd's Website (including any application you may make for Services or the Software), corresponding with Group8 Cyber Pte Ltd by e-mail, writing to Group8 Cyber Pte Ltd by post, or speaking to Group8 Cyber Pte Ltd by telephone. Group8 Cyber Pte Ltd also collects information from you when you browse the Website and use the Software, as set out in detail below. Some of the methods Group8 Cyber Pte Ltd uses to collect data are automated and will take effect automatically as you navigate the Website and/or use the Software.
What information does Group8 Cyber Pte Ltd collect?
Personal information means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (“Personal Information”).
Group8 Cyber Pte Ltd may collect the following Personal Information from you: name, address, date of birth, telephone number, postal address, e-mail address, IP address, information about the type of browser you use, your operating system, the screen resolution of your browser, your ISP, which pages you view on the Website and the time and duration of your visits to the Website, credit card number (in the case of direct customers) and, if applicable, company name, postal address, telephone number, e-mail address, national identification number, passport number, credit card number or tax ID number as well as similar information concerning technical contacts, marketing contacts, and executive contacts within your company or organisation.
If you communicate with Group8 Cyber Pte Ltd, Group8 Cyber Pte Ltd may collect information relating to that communication whether it takes the form of e-mail, letter, forum posting, testimonials or any other form of communication between you and Group8 Cyber Pte Ltd or submitted by you to the Website (collectively, “User Communications”).
If you use one of Group8 Cyber Pte Ltd’s services such as Group8 Cyber Pte Ltd's Web Hosting, Dedicated Server, VPS, Domain Name or SSL, Group8 Cyber Pte Ltd may collect certain information concerning such services and concerning the server upon which the services operates. This information includes without limitation: (a) the licensed or unlicensed status of the software used under the services; (b) the source from which the license for the software was obtained (i.e., Group8 Cyber Pte Ltd or an Group8 Cyber Pte Ltd affiliate); or (c) information about the server upon which the software is installed including (i) the public IP address, (ii) the operating system and (iii) the use of any virtualization technologies on such server ((a) through (c) collectively, “Server Information”)). Additionally, “Server Information” may also include information collected by Group8 Cyber Pte Ltd from time to time concerning which features of the software are most often used in order to improve and make adjustments to the software; and information collected from you by Group8 Cyber Pte Ltd in the event that you request technical support services including without limitation, IP addresses, usernames and passwords necessary to login to SSH, the directory of the server upon which you installed the software and any affected accounts including email accounts, MySQL accounts and other accounts.
Group8 Cyber Pte Ltd also collects data in a form that does not, on its own, permit direct association with any specific individual. Group8 Cyber Pte Ltd may collect, use, transfer, and disclose non-personal information for any purpose.
What information does Group8 Cyber Pte Ltd collect if you’re under the age of 13?
By Default, Group8 Cyber Pte Ltd does not knowingly collect Personal Information about children under the age of 13. If Group8 Cyber Pte Ltd becomes aware that it has inadvertently collected Personal Information about children under the age of 13, it will take steps to delete the information as soon as possible, except where Group8 Cyber Pte Ltd is required by applicable law to keep it.
Where Group8 Cyber Pte Ltd knows a child is above the age of 13, but considered a minor under applicable law, Group8 Cyber Pte Ltd will obtain parental/guardian consent prior to using that child’s Personal Information.
How does Group8 Cyber Pte Ltd use and store the information it collects?
As a general matter, Group8 Cyber Pte Ltd may use the Personal Information you disclose to Group8 Cyber Pte Ltd to improve and provide the Website, the Services and Group8 Cyber Pte Ltd’ other products and services, and for the specific purpose that you gave Group8 Cyber Pte Ltd your Personal Information. More specific details on how Group8 Cyber Pte Ltd uses your information follows below.
Group8 Cyber Pte Ltd may use Personal Information to create and authenticate your account, to process transactions you request such as domain name registration in order to perform any contract you have entered into with Group8 Cyber Pte Ltd, to provide you with customer and technical support and to communicate with you about your account and Group8 Cyber Pte Ltd’ products and services.
The Personal Information you provide to Group8 Cyber Pte Ltd allows Group8 Cyber Pte Ltd to provide you with the newsletters and mailing lists that you have signed up for with Group8 Cyber Pte Ltd. If you do not want to be on Group8 Cyber Pte Ltd’ mailing list, you can opt out at any time by changing your settings in your ‘My Details’ page within the client area.
Group8 Cyber Pte Ltd may also use Personal Information to offer, market or advertise to you Group8 Cyber Pte Ltd products and services. While such Group8 Cyber Pte Ltd products and services may reference, incorporate or include third-party products and services, Group8 Cyber Pte Ltd will not use your Personal Information to independently offer, market or advertise third-party products and services unless Group8 Cyber Pte Ltd first obtains your consent to do so.
From time to time, Group8 Cyber Pte Ltd may use your Personal Information to send important notices, such as important product updates and communications about purchases as well as changes to Group8 Cyber Pte Ltd’ terms, conditions, and policies. Because this information is important for your interaction with Group8 Cyber Pte Ltd you may not opt out of receiving these communications.
Where you consent to Group8 Cyber Pte Ltd doing so, Group8 Cyber Pte Ltd may use your Personal Information to send you direct marketing communications. Should you ever choose to ‘opt out’ of receiving such communications, Group8 Cyber Pte Ltd may retain your Personal Information on file to ensure that Group8 Cyber Pte Ltd does not continue to target you with communications of the type that you have asked Group8 Cyber Pte Ltd to cease sending to you.
In accordance with established policies and procedures, Group8 Cyber Pte Ltd will periodically destroy or erase any Personal Information that is no longer needed.
Group8 Cyber Pte Ltd may use User Communications in the same way as Group8 Cyber Pte Ltd uses Personal Information. If you communicate with Group8 Cyber Pte Ltd for a particular purpose, Group8 Cyber Pte Ltd may use your User Communications for that purpose. For example, if you contact Group8 Cyber Pte Ltd for technical support, Group8 Cyber Pte Ltd may use your communications to provide technical support to you.
Group8 Cyber Pte Ltd may use Server Information to provide you with technical support services and to maintain, evaluate, improve and provide Group8 Cyber Pte Ltd products and services. Group8 Cyber Pte Ltd may also use such information to investigate unlicensed (and therefore unauthorised) uses of Group8 Cyber Pte Ltd’ software.
Where is your Personal Information stored?
How does Group8 Cyber Pte Ltd protect your Data Security?
Group8 Cyber Pte Ltd will protect the confidentiality of your personal information, account information and personal communications to the fullest extent possible and consistent with the law and the legitimate interests of Group8 Cyber Pte Ltd, its partners, its employees and other customers of Group8 Cyber Pte Ltd services. To protect the loss, misuse, and alteration of information that is collected from customers, Group8 Cyber Pte Ltd has appropriate physical, electronic, and managerial procedures in place.
How can I modify my personal information?
You may modify your personal information by logging a Help Desk ticket to make the request or update from the Group8 Cyber Pte Ltd Client Billing System.
If you have registered a domain name with Group8 Cyber Pte Ltd and wish to change the Technical Contact from Group8 Cyber Pte Ltd to another company or change any other registration information, you should be able to do so by logging into the respective Domain Registrar Control Panel. Group8 Cyber Pte Ltd provides you with full access to your domain account by sending you your own username and password. It is important to note that your domain name registration information is made publicly available in the registry of domain names. In the event you lose your domain password, you can log a Help Desk ticket and we will re-send the password to the email address on the domain registration record. In the event you lose your password and the email address on record with Domain Registrar is no longer valid, a direct request to Domain Registrar is required, therefore it is important to keep your Domain Registrar email address current as well as your email address with Group8 Cyber Pte Ltd.
Will Group8 Cyber Pte Ltd Ever Send Me Direct Mailings?
From time to time, Group8 Cyber Pte Ltd may send you information about various products and services that may be of interest. We will not send you information of this type without specifically allowing you to “opt out” of such mailings. You can opt out by sending an e-mail to email@example.com, however by doing so, you may miss important communication regarding your service.
In addition, if you are an Group8 Cyber Pte Ltd reseller, Group8 Cyber Pte Ltd and/or its partners and advertisers may from time to time send you newsletters, promotional material, and other mailings. You can opt out by sending an e-mail to firstname.lastname@example.org.
How Do I Protect My Personal Information In Public Forums?
Group8 Cyber Pte Ltd may offer interactive forums, such as message boards and chat. You should be aware that when you voluntarily disclose Personal Information to other users or to third parties on the Group8 Cyber Pte Ltd system, through e-mail, or outside of the Group8 Cyber Pte Ltd system, that information can be collected and used by others and may result in unsolicited messages from other members or third parties. While Group8 Cyber Pte Ltd strives to protect your Personal Information, Group8 Cyber Pte Ltd cannot guarantee the security of any information that you transmit to Group8 Cyber Pte Ltd, and you are solely responsible for maintaining the secrecy of any passwords or other account information.
Information and access to your Personal Information
Based on what you have told Group8 Cyber Pte Ltd, Group8 Cyber Pte Ltd tries to ensure that your contact information and preferences are accurate, complete, and up to date. You have the right to request access to and rectification or erasure of Personal Information or restriction of processing concerning your Personal Information or to object to processing as well as the right to data portability. Group8 Cyber Pte Ltd will comply with erasure requests as long as Group8 Cyber Pte Ltd is not required to retain the Personal Information by law and does not need to retain it for its legitimate business purposes. Group8 Cyber Pte Ltd may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law. Access, correction, or deletion requests can be made by emailing email@example.com.
As a Data Subject you have a number of rights in relation to your Personal Information. These include your rights:
To ask Group8 Cyber Pte Ltd to confirm what (if any) Personal Information Group8 Cyber Pte Ltd holds relating to you and how that data is processed and used by Group8 Cyber Pte Ltd (of.ten referred to as a ‘Subject Access Request’);
To have Group8 Cyber Pte Ltd rectify Personal Information which Group8 Cyber Pte Ltd holds about you that is inaccurate;
To have Group8 Cyber Pte Ltd erase Personal Information which relates to you if it is no longer necessary for Group8 Cyber Pte Ltd to continue to process it, or if Group8 Cyber Pte Ltd has no lawful basis to store, process or retain it (though Group8 Cyber Pte Ltd does have rights to refuse these requests in certain situations);
To object to Group8 Cyber Pte Ltd processing your Personal Information;
To be informed about the existence of any automated decision making and profiling of your Personal Information, and where appropriate, be provided with meaningful information about the logic involved, as well as the significance and the envisaged consequences of such processing that affects you;
To have Group8 Cyber Pte Ltd provide you with a copy of your Personal Information for transfer to an alternative provider of similar services.
Should you ever wish to exercise one or more of these rights you should contact Group8 Cyber Pte Ltd at firstname.lastname@example.org.
Third party websites
Group8 Cyber Pte Ltd Website may, from time to time, contain links to and from the websites of Group8 Cyber Pte Ltd partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that Group8 Cyber Pte Ltd does not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Information to these websites.
Cookies do this by storing information about your preferences on your device, including the device model, manufacturer, screen resolution, device capabilities, service provider, country and city location data. Group8 Cyber Pte Ltd uses the following types of cookies:
Strictly necessary: These cookies enable Group8 Cyber Pte Ltd’ Website to function correctly and deliver the services and products you have requested.
Your cookie choices
For more information about what cookies are and your rights to control cookies, please visit the third party educational resource www.allaboutcookies.org.
What About Privacy On Sites That Group8 Cyber Pte Ltd Links To?
Group8 Cyber Pte Ltd may provide links to its partners and other Internet sites. These sites have separate data and privacy practices independent of Group8 Cyber Pte Ltd, and Group8 Cyber Pte Ltd disclaims any responsibility or liability for their policies or actions.
How does Group8 Cyber Pte Ltd disclose the Personal Information it collects?
Group8 Cyber Pte Ltd will not otherwise disclose its customers’ personal and account information unless Group8 Cyber Pte Ltd has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Group8 Cyber Pte Ltd, Group8 Cyber Pte Ltd customers, or others, or where Group8 Cyber Pte Ltd has a good faith belief that the law requires such disclosure.
Group8 Cyber Pte Ltd cannot be responsible for protecting your Personal Information if you share such information in publicly available sections of the Website such as the user forums or testimonials section. You should use your own judgment in disclosing this information on the Website.
Group8 Cyber Pte Ltd also will not, except for reasons stated below, disclose to third parties the contents of any electronic mail or other electronic communications that Group8 Cyber Pte Ltd stores or transmits for its customers. The circumstances under which Group8 Cyber Pte Ltd will disclose such electronic customer communications are when:
it is necessary in order to provide service to the customer;
it is necessary to protect the legitimate interests of Group8 Cyber Pte Ltd and its customers;
it is required to cooperate with interception orders, warrants, or other legal process that Group8 Cyber Pte Ltd determines in its sole discretion to be valid and enforceable; and
it is necessary to provide to a law enforcement agency when the contents are inadvertently obtained by Group8 Cyber Pte Ltd and appear to pertain to the commission of a crime.
Group8 Cyber Pte Ltd disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications stored on or transmitted through its facilities by customers or others. Group8 Cyber Pte Ltd will, however, review, delete or block access to communications that may harm Group8 Cyber Pte Ltd, its customers or third parties. The grounds on which Group8 Cyber Pte Ltd may take such action include, but are not limited to, actual or potential violations of Group8 Cyber Pte Ltd policies.
Group8 Cyber Pte Ltd may disclose your Personal Information to affiliated third parties and third party suppliers or service providers that assist Group8 Cyber Pte Ltd in providing, maintaining, valuating, and improving the Website, the Services and any other Group8 Cyber Pte Ltd products and services. Group8 Cyber Pte Ltd may disclose your Personal Information to affiliated third parties for the purposes of offering, marketing or advertising Group8 Cyber Pte Ltd products and services to you (such Group8 Cyber Pte Ltd products and services may reference, incorporate or include third-party products and services). In such an event, Group8 Cyber Pte Ltd will take reasonable measures to prevent such affiliated third parties from using your Personal Information for other purposes.